Jaguar Land Rover’s Heraa Service Centre in Jeddah, by Mohamed Yousuf Naghi Motors, Ranks First Across MENA

Mohamed Yousuf Naghi Motors (MYNM), Jaguar Land Rover Saudi Arabia, has announced that its Heraa Service Centre in Jeddah has secured first place in JLR’s regional aftersales performance ranking, receiving the “Best Performance Retailer H1, 2026” recognition from the JLR regional office. The result places the centre at the top of the Middle East and North Africa (MENA) ranking.

The recognition highlights the team’s performance in delivering aftersales services and supporting clients throughout the vehicle ownership journey.

How Performance Is Measured

The ranking evaluates retailers using Net Promoter Score (NPS), a measure of clients’ willingness to recommend a service, alongside a series of client experience and operational performance indicators. These include:

• Repurchase intention.
• The time taken for vehicles to be attended to.
• Clarity of explanations provided about service work.
• Vehicle cleanliness and condition.
• Whether work is completed correctly the first time.
• Value for money, understanding clients’ transportation needs and service response rates.

Operational Indicators Alongside Client Feedback

Operational indicators also form part of the assessment, including NPS performance among service advisers, parts-order performance against targets and the completion of service campaigns. By combining client feedback with operational measures, the assessment covers both the quality of the service experience and the processes that support consistent delivery.

Award	Best Performance Retailer H1, 2026
Centre	Heraa Service Centre, Jeddah
Retailer	Mohamed Yousuf Naghi Motors (MYNM)
Ranking	First across the Middle East and North Africa
Awarded by	JLR regional office

The Result of Sustained Effort

Reflecting on the achievement, Rani Sindi, Aftersales Director, said: “This achievement was not earned overnight. It represents a journey built on countless days and nights of hard work, unwavering commitment, a strong sense of ownership and the entrepreneurial spirit that continues to drive us forward and raise the bar.”

Beyond the ranking, the result recognises the collective efforts of the Heraa team in managing daily aftersales operations and meeting the needs of Jaguar Land Rover clients in Jeddah. The company congratulated the team and reiterated its commitment to providing high-quality aftersales support for clients across Saudi Arabia.

About Mohamed Yousuf Naghi Motors

Established in 1989, Mohamed Yousuf Naghi Motors is one of Saudi Arabia’s largest automotive retail and distribution companies, representing more than 15 international brands across the luxury, passenger and commercial vehicle segments. It operates a nationwide network of more than 120 sales, aftersales and genuine parts facilities across 17 cities.

Source: Mohamed Yousuf Naghi Motors – Jaguar Land Rover Saudi Arabia